1 Parties and documents
1.1 RallyVora is operated by WEIPU PTY LTD, ABN 39 697 809 331 (RallyVora, we, us). Our website is https://www.rallyvora.com. You can contact us at weipuau@gmail.com or by post at 302/23 Frew Street, Adelaide SA 5000, Australia.
1.2 These Terms govern your use of the RallyVora app, website and platform services offered in Australia. The Payment, Cancellation and Refund Policy governs payments and cancellation requests for the relevant order. Providers also enter the Service Provider Agreement for their provider role. The Privacy Policy explains personal information handling; accepting these Terms is not blanket consent to optional marketing or every future use of personal information.
1.3 Mandatory legal rights prevail over these documents. For payment or cancellation matters the Payment Policy prevails over general wording in these Terms; the Service Provider Agreement allocates obligations between us and providers and does not reduce customer rights. A listing may add reasonable service-specific requirements disclosed before booking, but cannot override statutory rights or the applicable platform payment rules. We will investigate inconsistent information and explain the applicable terms before asking you to proceed.
1.4 When asked to accept these Terms, read the available version before expressly accepting it. A booking request becomes a confirmed booking only when the relevant service process records confirmation under the disclosed conditions; authorisation and capture remain separate payment stages. No booking confirmation overrides mandatory rights. Reading a public page alone is not consent to an undisclosed payment or provider obligation.
2 Platform and service provider roles
2.1 Users can discover and participate in activities, join clubs, and find or book venues and coaches through the features available in their version. Clubs with the required approval and current publishing permission organise and publish activities. Venue operators operate their premises and booking services. Coaches provide coaching courses and appointments. A venue or coach profile alone does not confer permission to publish club activities.
2.2 The identified provider is responsible for delivering the described physical service and for its personnel, premises or instruction within its control. RallyVora provides the platform, manages its own processes and facilitates enabled payment and dispute functions. Provider approval is not a guarantee that a service is suitable for every participant or that every credential has been independently verified by a government body. We remain responsible for our own acts, representations and obligations under applicable law.
2.3 Each paid order must identify the service supplier and intended payment recipient. A club organising an activity may designate an approved venue recipient; receiving payment alone does not make that venue the activity organiser. Our Stripe payment role is described in the Payment Policy. The supplier and invoice issuer must be identified before purchase. Contact us before payment if either identity is unclear.
3 Accounts and eligibility
3.1 Give accurate information needed for your account and keep relevant contact details current. Use only accounts and payment methods you are authorised to use. Do not impersonate another person, misrepresent qualifications or authority, create fraudulent bookings, or access another user's private records. Keep credentials confidential and notify us promptly if you suspect misuse. Responsibility for an unauthorised action will be assessed on the facts and applicable law; it is not automatically imposed on you merely because your account was involved.
3.2 Available registration and sign-in methods depend on your version and provider availability. Linking an Apple or Google identity to an existing RallyVora account requires the relevant proof of control. An identical email address does not by itself merge accounts. A third-party sign-in account does not grant provider or financial permissions.
3.3 People under 18 may register and use RallyVora with the consent and supervision of a parent or legal guardian. You must have the legal capacity and any authority required for the relevant agreement or action. This requirement does not replace any consent specifically required by law. If you act for an organisation or another participant, obtain the authority and permissions required for that action. Do not submit another person's sensitive information unless necessary and supported by a lawful basis.
3.4 Any age, consent or supervision conditions applicable to a particular activity, venue or lesson must be disclosed before booking and followed. An app-store rating or a provider’s advertised student age range does not by itself establish eligibility to enter an agreement or participate in a service. Applicable legal capacity and authority requirements continue to apply.
4 Activities clubs and bookings
4.1 Before requesting a place, check the provider, sport, location, time zone, start and end times, price, capacity, required level, equipment, accessibility and cancellation conditions. Ask the provider about requirements important to your participation. Keep your self-assessed level and information material to safe participation accurate. Do not disclose unnecessary medical information in a public profile or participant list.
4.2 Browsing a listing, sending a coach contact request, joining a club, or receiving a recommendation does not itself confirm a paid place. Follow the relevant booking or registration process and check its recorded status. Club membership does not confer management, publishing or financial authority and does not guarantee places at activities.
4.3 Reservations and activity registration open no more than seven days before the service starts; publication and browsing may occur earlier. Availability, the activity's registration deadline and provider approval requirements still apply. Online payment reservations normally have a 15-minute unpaid hold from creation of the first order. A valid authorisation is distinct from an unpaid hold and from an actual charge. Detailed payment conditions are in the Payment Policy.
4.4 Each booked coaching lesson is a separate order where online payment is offered, even if you select several lessons together. A request asking a coach to contact you is a separate enquiry and creates no online payment by itself. Do not assume an enquiry has reserved an advertised paid lesson.
4.5 Use the cancellation route for your order. Online payment orders follow the cancellation rules and responsibility assessment in the Payment, Cancellation and Refund Policy, including the four-hour cancellation window described therein. Ordinary free/pay-at-venue bookings currently use a two-hour self-service cancellation boundary. Free activity registration uses the activity's stated cancellation deadline, or registration deadline if none is specified, and closes no later than the start. These separate routes are described in the Payment Policy; closing an automated route does not extinguish a legal claim or prevent you seeking assistance. An online order with neither completed authorisation nor capture instead follows the no-reason, no-fee cancellation in Payment Policy clause 6.0.
4.6 Arrive on time, comply with lawful and reasonable safety instructions, and respect staff, participants and shared facilities. Do not resell places or misrepresent an association with a provider without authority. An organiser may need to change arrangements for safety or service reasons, but a material change must be communicated and any cancellation or remedy assessed under the Payment Policy and law. A safety decision is not automatically a decision that all payments are forfeited.
5 Content and reviews
5.1 You are responsible for the accuracy and lawfulness of content you submit, including profiles, descriptions, images, messages and any review submitted through an available channel. Have the necessary rights and permissions for images, logos and personal information, including appropriate permission for images of children. Do not publish private documents, payment credentials, unlawful threats, harassment, discriminatory abuse, defamatory allegations or misleading service claims.
5.2 Where reviews are accepted, base them on your own genuine experience and distinguish facts from opinion. Disclose a relevant business relationship or incentive. Do not fabricate reviews, buy favourable ratings, impersonate customers, pressure someone to remove an honest negative review, or condition a refund or statutory remedy on a positive review.
5.3 You retain ownership of your content. You grant RallyVora a non-exclusive, royalty-free licence to host, store, reproduce, format, display and communicate it as reasonably needed to provide the service you requested, administer your listing or participation, and handle support, safety or legal issues. This may involve technical providers and processing in the locations disclosed in the Privacy Policy. The licence permits necessary technical copies and formatting, not an unrestricted transfer of ownership or an automatic licence to use private evidence in advertising or train general AI models.
5.4 Public content is displayed in the context in which you submitted it. Private application evidence and financial records are restricted according to their purpose and access controls. When content is removed or an account closed, ongoing use is limited to legitimate unresolved service, legal and record purposes described in the Privacy Policy and applicable law; copies lawfully received by other people may remain outside our control.
5.5 We may restrict or remove content reasonably believed to breach these rules, infringe rights, mislead users or create a safety or security risk. Where practicable and lawful, we will explain the action and allow you to provide relevant information. We will not remove a review solely because it is unfavourable. Contact the support address to report an issue or request review.
6 Platform materials and permitted use
6.1 RallyVora and its licensors retain rights in platform software, branding and original materials. You may use the platform and view its materials for their intended personal or authorised provider purpose. Third-party materials remain subject to their applicable rights. Do not unlawfully copy or commercially redistribute protected materials, bypass access controls, harvest private information, introduce malicious software or deliberately interfere with the service. This clause does not restrict uses permitted by law.
7 Training suggestions and AI labelled features
7.1 Available training information and activity suggestions are general guidance. Check current availability and suitability with the provider. A suggested plan, draft or estimated price is not a reservation, payment instruction or guarantee of a place. Complete the actual order process to make a booking.
7.2 RallyVora does not offer a verified medical diagnosis, injury assessment, rehabilitation prescription or real-time supervision through its training information. An AI-labelled preview or demonstration, where shown, can provide limited suggestions from the information entered; it does not analyse your movement video or measure your health merely because it is labelled AI. These features involve automated decision-making processes for content recommendation and training suggestion purposes only, and do not make decisions that produce legal or similarly significant effects on you. If you have concerns about automated processing, you may contact us using the details in section 9. Do not use automated advice as the sole basis for a health or safety decision. Stop exercise and seek appropriate professional help if symptoms or unsafe conditions arise.
8 Sports risk and responsibility
8.1 Sporting activities involve risks such as collisions, falls, strain, equipment failure and changing weather. Consider your ability, the stated conditions and appropriate equipment; follow reasonable safety directions and tell the provider about an immediate hazard. Seek advice from a qualified health professional where you need advice on your fitness to participate. In an emergency in Australia, call 000; RallyVora support is not an emergency service.
8.2 This acknowledgement of risk is not a general waiver of liability for injury or a transfer of every risk to the participant. Providers remain responsible for their services and safety duties, and we remain responsible for our own obligations. These Terms contain no general recreational-services waiver or financial liability cap. Liability for personal injury caused by the negligence of a provider or the platform is not excluded or limited to the extent that such exclusion or limitation would be void under the Australian Consumer Law or any other applicable law. Any separate provider waiver must be disclosed before agreement and is subject to applicable law; it does not automatically protect RallyVora or remove non-excludable rights.
9 Problems reports and consumer rights
9.1 Contact the provider about a service problem and contact weipuau@gmail.com about platform assistance, content, safety, account restrictions or unresolved complaints. You may contact us directly without first obtaining the provider's permission. Include the relevant order/listing reference, a factual description and the outcome sought. Do not email passwords, full card details or unnecessary identity documents. We will consider the information and explain the response or next steps; no fixed response time is promised in these Terms.
9.2 Applicable Australian Consumer Law guarantees, including the guarantees under sections 60 (due care and skill), 61 (fitness for purpose) and 62 (reasonable time for supply), and other rights that cannot lawfully be excluded are preserved. A provider's refusal to admit fault, an automated deadline, inability to use a button, or an internal dispute remaining unresolved does not decide your legal entitlement. Refunds, repeat performance, cancellation, compensation or other remedies depend on the facts and applicable law. This also applies to our own platform service.
9.3 You may seek assistance from the relevant state or territory consumer agency or pursue a competent court or tribunal. The ACCC accepts reports of consumer law concerns but does not resolve individual complaints. Privacy complaints follow the Privacy Policy, including the OAIC route where applicable. Contacting a card issuer about a payment dispute remains available under its rules and applicable law. Internal review does not impose mandatory arbitration or prevent external remedies.
10 Restrictions suspension and termination
10.1 We may restrict an affected feature, suspend access or terminate an account where reasonably necessary to address fraud, serious or repeated breach, unlawful conduct, material safety or security risks, loss of required provider authority, or legal obligations. Action must be proportionate to the issue. Except in cases of urgent safety or fraud prevention requiring immediate action, we will give you at least 14 days' prior written notice of any account termination or material restriction, including the reasons for the action and information on how to appeal. You have the right to appeal any termination or suspension decision by contacting us within 14 days of receiving the notice and providing relevant evidence. Urgent protection may require action before notice; otherwise we will explain the reason and provide a reasonable opportunity to respond or remedy an issue capable of remedy. We may withhold details only where disclosure would be unlawful or undermine security or an investigation.
10.2 You can ask for review through our support contact and provide relevant facts. Restriction or termination of a provider account does not automatically affect or cancel a separate user account, nor does it automatically cancel every booking, authorise a penalty, extinguish a valid refund or settle a provider debt. We and the relevant provider must address outstanding services, refunds, disputes and access to necessary records.
11 Closing an account and personal information
11.1 You may stop using RallyVora and request account deletion through the account settings process where supported, or contact us for assistance. Identity verification and explicit confirmation may be required. Signing out, uninstalling the app or unlinking a sign-in provider does not itself delete your account or cancel bookings.
11.2 A deletion request can require resolution of active bookings, management responsibilities, shared records or financial and evidence-retention questions. We must explain the relevant outstanding issue and a route to resolve it, rather than use it as an indefinite reason to refuse a valid request. Follow the actual request status; submission is not completion. Where an account type is not supported by self-service deletion, contact support for coordinated handling.
11.3 Personal information is handled under the Privacy Policy and applicable law. Necessary retention for an identified legal, accounting, safety or dispute purpose must be limited to that purpose and appropriately protected. We do not promise that all provider-held records, logs or backups disappear immediately.
12 Changes communications and legal operation
12.1 We will identify a new version and its effective date when these Terms are changed. Material changes will be explained with reasonable advance notice where practicable; urgent changes required by law or security may need earlier effect with an explanation. Changes to prices or cancellation terms will not retrospectively rewrite an existing order's agreed snapshot. Where fresh agreement or separate consent is required, we will obtain it before applying the change. Continued use is not blanket acceptance of every new obligation or data use.
12.2 You may decline a proposed material change and stop making new bookings. Outstanding orders, statutory rights and necessary settlement obligations continue under their applicable terms.
12.3 Applicable Australian Commonwealth and state or territory law governs the relevant services and mandatory rights. You may contact weipuau@gmail.com to seek good-faith negotiation, including a voluntary period of up to 30 days if both parties agree. Mediation and its mediator and costs require the parties' separate agreement. Neither negotiation nor mediation is a condition of contacting an external body, seeking urgent relief or commencing proceedings in a competent court or tribunal, and neither suspends applicable legal time limits. If a provision is unenforceable, it is severed only to the extent lawful and necessary; remaining provisions continue only so far as they operate fairly and lawfully. Failure to enforce a provision on one occasion is not a general waiver.
Contact
Questions about these terms: weipuau@gmail.com
Account closure and data requests: Account deletion.