1 Operator scope and roles
1.1 RallyVora is operated by WEIPU PTY LTD, ABN 39 697 809 331. Website: https://www.rallyvora.com. Support: weipuau@gmail.com. Correspondence: 302/23 Frew Street, Adelaide SA 5000, Australia. This policy forms part of the Terms of Service for Australian services. This policy is governed by the laws of South Australia and the parties submit to the non-exclusive jurisdiction of the courts of South Australia. Nothing in this clause restricts a consumer's right to bring proceedings in the courts of any other jurisdiction where the consumer resides, to the extent required by applicable law. Online payment clauses apply only where the payment service is offered; clause 5 also addresses bookings without a RallyVora online payment.
1.2 Each order must identify the service supplier and payment recipient. Venue booking prices go to the approved venue merchant; coaching lesson prices go to the coach; activity prices go to the designated approved club or venue. Only clubs with the required permissions publish new activities. Receiving activity funds does not itself make a venue the organiser. Club/venue arrangements for venue costs are settled separately outside this payment flow; customers must not be billed twice for a price already included in their order.
1.3 In the Stripe Destination Charge arrangement, payment is created on RallyVora's platform Stripe account and funds are transferred to the connected recipient. As the merchant of record under the Stripe Destination Charge arrangement, the platform remains legally responsible for its consumer protection obligations, including refund and chargeback handling, and must comply with applicable Australian Consumer Law requirements. The identified provider delivers the underlying service. That channel classification does not determine every consumer-law or tax obligation. Supplier, recipient and invoice identities must be clear before purchase. We remain responsible for our own legal obligations.
2 Prices currency and fees
2.1 Before authorisation, review the service, supplier and recipient, date, time zone, start time, currency, service price, total to be authorised and cancellation conditions. Mandatory quantifiable charges and applicable taxes must be included in the displayed total; optional extras require agreement. Do not proceed if the amount or supplier is unclear. Later price changes do not alter an existing order's price snapshot.
2.2 The current commercial rule is no RallyVora platform commission. Ordinary actual payment-processing costs are borne by the receiving provider, subject to the limited customer-responsibility refund calculation in clause 7.2. This policy adds no fixed cancellation penalty, refund surcharge or additional no-show charge, and no permission to charge a customer's card later for an undisclosed fee. Future fees require approved terms, advance disclosure and necessary agreement for new orders; they do not retrospectively change existing orders.
2.3 The order currency controls the payment. Your bank or wallet-linked card issuer may independently impose exchange or account charges under its agreement with you; these are not automatically RallyVora fees or deductible refund costs. Ask the identified supplier for any required tax invoice. Where GST applies to a service, the displayed price must clearly indicate whether GST is included and the total amount payable must include any applicable GST. A payment receipt is not automatically a GST tax invoice, and not every provider is necessarily GST-registered. Customers may request a tax invoice from the identified supplier where one is required by law.
3 Payment methods authorisation and capture
3.1 Use only methods actually displayed as available for your order. Stripe processes enabled card payments. Apple Pay and Google Pay, when offered on an eligible device and configured for the service, provide wallet credentials for that same Stripe payment flow. They are not separate RallyVora collection or settlement systems and are not promised on every release or device. PayID/PayTo is not offered under this initial funds-hold arrangement.
3.2 Authorisation reserves funds or credit; it is not a completed charge or bank settlement. By confirming, you authorise the displayed amount for that order and capture at the scheduled start of the venue booking, activity or individual lesson. Capture does not require check-in and may occur if you do not attend and the order remains eligible. A pending cancellation, dispute, insufficient authorisation or other safeguard may prevent capture. Closing the payment panel does not cancel an authorisation already granted; check the order.
3.3 The system attempts capture at service start, subject to valid authorisation and the actual order state. Processing can be delayed or fail. The scheduled start or a successful payment-panel return is not proof of capture. We do not intentionally capture early merely to avoid expiry. The verified payment status determines what has been authorised or charged.
3.4 Credentials are entered through Stripe's integrated payment interface and, where used, the wallet. RallyVora's business records hold order, payment-reference, status and reconciliation information, not full card numbers or card security codes. Necessary information is shared with payment processors and service providers for payment and service delivery, including applicable overseas handling described in the Privacy Policy. Using Stripe does not by itself establish or certify RallyVora's PCI DSS compliance; the platform remains responsible for the requirements applicable to its integration. Do not send card numbers, security codes or passwords to support.
4 Booking window failure and expiry
4.1 Reservations and activity registration open at most seven days before service start. This is a booking limit, not a guarantee of a seven-day bank hold. An online payment reservation holds inventory for 15 minutes from the first server-created order; retries do not restart it. Free and ordinary pay-at-venue bookings are not unpaid card authorisations merely because an order exists.
4.2 If authorisation is not completed within the hold, the pending reservation can expire and its place can be released. A valid authorised or captured order is not cancelled simply because 15 minutes pass. On failure, cancellation or an uncertain return, check the original order before retrying and complete any required authentication. A network error does not prove that nothing happened. Contact support if the state is unclear; do not pay twice to correct a display delay.
4.3 Each authorisation has its actual expiry. If it cannot cover service start, has expired or cannot be reliably verified, automatic capture stops for review. Recovery requires cancelling the affected order according to its state, then rebooking and authorising an available place. There is no guaranteed automatic renewal or preservation of released inventory. A late payment result after release requires reconciliation, not automatic reinstatement. Money taken for an unavailable service must be assessed for refund or another remedy.
5 Rules by service type
5.1 Online paid venue booking: the order identifies the venue/court and slot, with authorisation before capture at that slot's start. Clauses 6–8 govern cancellation and refunds. Cancelling a normal booking record is not a substitute for processing its linked payment.
5.2 Online paid activity registration: the order covers a place in the identified club activity, captured at its recorded start. The signup deadline governs new registrations. Paid cancellations follow clause 6 even if the listing also displays a free-registration cancellation deadline. Organiser cancellation or material change requires separate service and financial handling; a changed activity label does not prove every participant was refunded.
5.3 Online paid coaching: each lesson has its own duration, price, place, order, authorisation, start-time capture and cancellation/refund, even when several are selected together. They are not one pooled course payment. Later price or address edits do not rewrite existing snapshots; affected lessons require communication and material changes are assessed under clause 8.
5.4 Without this online payment: ordinary free/pay-at-venue bookings currently allow self-service cancellation at least two hours before start, including the exact boundary; later, contact the venue or support. Free activity registration can be cancelled before its stated cancellation deadline, or signup deadline if none is separate, and before start. An outstanding coach contact request can be withdrawn through its request flow and is not a paid lesson. Money collected outside RallyVora cannot be refunded through its Stripe transaction flow; contact its recipient under the disclosed terms and applicable law. These self-service limits neither remove legal remedies nor create a penalty.
6 Customer cancellation and no-show
6.0 Unauthorised unpaid orders. If an online-payment order is still awaiting authorisation and no funds have been captured, use Cancel order and, where shown, one short confirmation. No reason, refund amount or fee confirmation is required. The server verifies the payment result, closes the corresponding payment attempt, releases the temporary place or slot and retains the cancellation history without creating a refund application or fee. A cancelled order may be rebooked subject to availability. A payment still processing or completed during cancellation must first be reconciled; a pending screen alone is not proof that authorisation failed. Authorised or captured orders follow the applicable rules below. Confirmed free or pay-at-venue orders follow clause 5.4 and are not treated as unpaid online holds merely because there is no online charge.
6.1 A request first received by the server at least four hours before start is eligible for automatic processing, including exactly four hours. The first receipt, not subsequent approval or retry, determines eligibility. Disputed responsibility, missing fee facts or uncertain payment can still require review. Retain the acknowledgement. If the channel fails, contact support promptly with the attempted time and evidence for assessment.
6.2 Requests less than four hours before start, or after a no-show, require a person with refund authority for the actual recipient to decide the voluntary cancellation request. Any discretion to approve or refuse a late cancellation or no-show refund must be exercised reasonably, in good faith and consistent with the customer's statutory rights under the Australian Consumer Law. A no-show reason can be raised only after start; absence alone does not automatically refund or cancel a valid payment. No universal refund percentage or extra no-show penalty is set here. Refusing a discretionary change-of-mind refund cannot determine a separate statutory entitlement.
6.3 For an uncaptured order, approved cancellation cancels the whole independent authorisation; there is no early partial capture to release part of a hold. Cancelling authorisation is not refunding captured funds. The issuer controls when the hold disappears; no fixed release time is guaranteed. If capture and cancellation cross in transit, the verified result determines cancellation or refund handling without duplicate recovery.
7 Refund amounts and actual costs
7.1 Provider responsibility: where the provider confirms it cannot supply the service, the customer receives 100% of the paid service price for the cancelled portion. Actual unrecovered original processing fees and verified new refund fees are borne by the provider. A full failure to supply requires assessment of the whole service amount, not an arbitrary percentage. A customer's allegation of provider fault is assessed on evidence, not automatically accepted or reclassified as customer fault.
7.2 Customer-responsibility voluntary cancellation: where eligible or approved, the refund equals the refundable service amount less its proportional share of actual original processing fees not returned and any actually incurred, verified, applicable new refund fee. All fees deducted from a refund must be clearly disclosed to the customer before deduction, supported by evidence, and limited to amounts actually and reasonably incurred. This applies only to adequately disclosed, lawful voluntary cancellation deductions; it does not permit withholding money legally due under consumer law. No estimated fee is treated as incurred, no fee is duplicated and independent lessons are not pooled.
7.3 Partial refunds cover an identified refundable service portion. Original fees are allocated cumulatively in the currency's smallest unit, never beyond actual unrecovered costs. Refunds through a transaction cannot exceed its remaining refundable amount; that payment limit does not cap a separate compensation claim. A deduction that exhausts or exceeds the refund needs explanation and review; this policy authorises neither a negative refund nor a fresh card debit.
7.4 The quote available before confirmation must show service amount, original-fee allocation, known new refund fee and refund amount. Unknown or not-yet-incurred fees cannot be pre-deducted. Changed responsibility or fees require a refreshed explanation and confirmation where agreement is required. A fee appearing only after payment of a refund is recorded separately for coordination, not automatically charged to your card or deemed paid by you. Later recovery requires a lawful, separately established basis.
7.5 Verified fee returns must be accounted for so neither party pays twice or beyond actual unrecovered costs. Corrections link to the original transaction. Provider balance shortages do not remove approved or legally due remedies. Stripe may first debit the platform for refunds; provider recovery is a separate settlement process.
8 Provider cancellation weather and statutory remedies
8.1 A provider cancelling, unable to supply safely or proposing a material change must promptly explain and address remedies. You need not accept a materially different service, date or credit where the law entitles you to a refund. Agreed rescheduling must specify the new arrangement and treatment of the original order; automatic transfer of an old authorisation is not promised.
8.2 Where an activity is cancelled or materially disrupted due to extreme weather or unsafe conditions that make it impossible or unsafe to proceed as scheduled, the customer is entitled to choose between a full refund of amounts paid for the affected session and a transfer to another equivalent session of equal value. Weather, unsafe premises, coach unavailability, insufficient attendance, restrictions and other disruption are assessed on facts and law. They are not automatically customer fault or grounds to retain all payments. An admission follows clause 7.1. Disputed responsibility or an event beyond both parties' control requires assessment of legal rights and disclosed lawful terms before deductions. A disruption does not automatically result in forfeiture of your payment.
8.3 Changing your mind differs from failure of an applicable consumer guarantee. Australian Consumer Law remedies depend on the nature and seriousness of the failure, including applicable rights to rectification, cancellation, refund or compensation. Internal approval, four-hour cutoffs, fee calculations and bilateral negotiation do not override mandatory remedies. Provider silence is not a veto over a legal entitlement. Suspected duplicate, unauthorised or erroneous charges require investigation of original records, not automatic treatment as customer cancellation.
9 Requests processing and disputes
9.1 Use the order's cancellation/refund entry where available or contact weipuau@gmail.com with the reference, issue and evidence. You may contact RallyVora directly. Uncaptured cancellation, captured refund and legal service complaints are assessed on their circumstances. Authorised recipient personnel review discretionary decisions; RallyVora assists with records, processing and escalation.
9.2 Approval, submission to Stripe, successful refund processing and bank arrival are different stages. Captured funds are refunded through the original route. Pending, failed or unknown results are checked against the existing transaction before permitted retry. For refunds approved by us or a provider, we will submit the refund instruction to the payment processor within 5 business days of approval. Bank posting time is controlled by the bank/payment provider and typically takes 3 to 10 business days. No fixed decision deadline or bank arrival time is guaranteed. Contact support about a delayed or missing return.
9.3 A negotiated settlement requires both affected parties' agreement to responsibility and amount; platform staff cannot consent for either party without authority. Changed evidence or fees may need a new proposal. Nothing in this Policy excludes, restricts or modifies any right or remedy that a consumer may have under the Australian Consumer Law, including the consumer guarantees in sections 60, 61 and 62 (due care and skill, fitness for purpose, reasonable time). Where a service fails to meet a consumer guarantee, the consumer is entitled to a remedy which may include refund, replacement or compensation for reasonably foreseeable loss or damage. Negotiation does not replace a statutory remedy, binding decision or external complaint. Support escalation must remain available when a provider does not respond.
9.4 You may contact your issuer about a chargeback or unauthorised payment under its process and deadlines. Provide accurate facts and tell us about overlapping refunds/disputes to prevent duplicate recovery. Chargeback fees imposed by Stripe or the card network shall be borne by the party at fault, determined in accordance with the applicable fee/refund rules and clause 8 of this Policy. Necessary evidence may be lawfully shared with Stripe, banks or networks consistently with the Privacy Policy. The issuer's process is distinct from a service complaint.
9.5 You may seek the relevant state/territory consumer agency's assistance or a competent court or tribunal. The ACCC accepts reports but does not resolve individual complaints. You need not abandon external rights while internal review remains open. Privacy complaints follow the Privacy Policy.
10 Versions and existing orders
10.1 Existing orders retain their price, recipient and applicable rule snapshot. Updates must identify version and effective date and be disclosed before application; they do not retrospectively reduce accrued rights. The Terms of Service address notices. Nothing in this Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law, including the consumer guarantees in sections 60 (due care and skill), 61 (fitness for purpose) and 62 (reasonable time for supply), and remedies for breach of those guarantees such as refund, replacement and compensation for reasonably foreseeable loss or damage.
Contact
Questions about these terms: weipuau@gmail.com
Account closure and data requests: Account deletion.