Delete your account

What will be removed

The deletion process removes account profile details and credentials, avatars, personal posts and comments, favourites and follows, participation and check-in links, and personal application or review details. Uploaded files and server caches are included in the cleanup checks; a soft-delete flag alone is not completion.

Shared activities, bookings, venue and club records may need to remain for other participants. Where deletion would damage their records, your personal association must be removed or irreversibly anonymised under the disclosed handling rules. Other people’s accounts and organisation data are not deleted with yours.

The account-deletion flow removes eligible account and profile data and associated files. Shared records and records subject to a retention obligation require separate review.

Responsibilities to resolve first

• Finish or cancel open bookings and activities and resolve payments, refunds or disputes before retrying.
• Transfer venue, club and other organisation ownership to an authorised replacement through a verified handover. If a handover is unavailable, contact support; deletion remains blocked until the responsibility is resolved.
• The service rechecks these responsibilities before processing. Do not create new bookings or take ownership while a deletion request is pending.

Records requiring retention review

Payment, dispute and agreement records may need to be retained under the Privacy Policy. If retention or linked identity obligations remain unresolved, deletion stays blocked for support review.

Restricted backups and legally required records are handled under the Privacy Policy. Deleting an account does not promise immediate removal from every backup or external provider.

Timing and completion

A receipt is shown when your request is accepted. Contact support if you need help with a request.

Track your request as submitted, processing, failed or completed. Outstanding bookings, ownership, identity-provider coordination or required retention review must be resolved before completion.

Success appears only after the backend confirms the implemented deletion workflow is complete. It invalidates old access and refresh credentials. Signing out or uninstalling alone does not delete an account.