1 Parties scope and related terms
1.1 This Agreement is between WEIPU PTY LTD, ABN 39 697 809 331, operating RallyVora (we, us), and the legal person or entity identified and accepted for the provider account (you, provider). Our website is https://www.rallyvora.com; contact weipuau@gmail.com or write to 302/23 Frew Street, Adelaide SA 5000, Australia, our correspondence address. A brand, listing or individual staff login is not a substitute for identifying the contracting provider.
1.2 This Agreement covers the provider's approved Australian activities. The Terms of Service govern platform use, the Payment, Cancellation and Refund Policy governs customer payment and cancellation rights, and the Privacy Policy describes our information handling. Mandatory law prevails. This Agreement governs provider/platform allocation without reducing customer rights. Additional commercial charges or materially different payment responsibilities require specific lawful agreement, not an unpublished operating instruction.
1.3 You remain responsible for the services you supply and the acts of your personnel within your responsibility. We operate the platform and remain responsible for our own acts and legal duties. The arrangement does not by itself create employment, partnership or a general authority to bind the other party. Any payment authority is limited to the disclosed payment arrangements. A label in this Agreement does not override the legal substance of the relationship.
2 Identity authority and approval
2.1 Provide accurate legal and trading names, country, applicable registration details, business address, contacts and authority to operate, including an ABN where applicable. Do not use another person's identity or account. Complete the verification and ongoing account requirements Stripe actually imposes before receiving payments; a platform statement is not a certification of Stripe's regulatory compliance. Keep submitted identity, business and banking information accurate and current, and maintain the requirements applicable to your account. This does not remove the platform's own duties. Representatives must be authorised to accept this Agreement and perform each action. Promptly report material changes, lost authority, ownership changes or suspected compromise.
2.2 Supply reasonably required, relevant evidence for the service, such as qualifications, insurance, premises authority, licences and safety credentials, and keep required permissions current. For services to children, comply with applicable local child-safety and screening requirements, including any required Working with Children Check or equivalent. A platform checklist or approval is not independent government screening or a guarantee of authenticity. RallyVora does not represent its document-review workflow as independent child-safety screening. Providers remain responsible for their applicable checks; this does not exclude duties imposed on RallyVora by law or responsibility for its own representations or acts. Disclose and follow service age, consent and supervision conditions, applicable law and the Terms of Service.
2.3 Business application approval, permission to publish/manage services, financial permission and Stripe payment readiness are separate. An application, provisional internal merchant record or completed Stripe form does not itself activate all four. We may request relevant clarification and limit affected services where a material requirement is unresolved, with proportionate notice and review under clause 12. Private supporting evidence is not automatically public marketing material.
3 Approved services and customer information
3.1 An approved club with current publishing permission may organise and publish activities and administer the relevant registrations. A venue provider operates the venue and booking inventory. A coach provides the approved courses, lesson slots and coaching appointments. Having a venue or coach profile does not automatically authorise independent activity publication. A person acting for a club must use the club's separate permissions.
3.2 Identify the supplier, activity organiser where applicable, intended recipient, service location, time zone, date, duration, capacity, price and material participation conditions accurately. Maintain available inventory and do not knowingly accept conflicting bookings. Venue charges go to the approved venue recipient; coaching charges to the coach; club activity charges to the designated approved club or venue. A designated venue recipient does not replace the club's organising duties. Club/venue venue-cost arrangements are settled separately and do not create extra platform split payments or double charges to customers.
3.3 Advertised prices must include mandatory quantifiable charges and applicable taxes, with optional charges clearly separated. Explain equipment, accessibility, ability and safety requirements before purchase. Do not promise results, accreditation, availability or insurance beyond what is true. Existing order snapshots are not retrospectively altered by editing a listing, price or address.
4 Delivery safety and changes
4.1 Deliver the agreed service with the care, skill and other standards required by law. Maintain premises and equipment within your responsibility, provide competent personnel and appropriate instructions, and act on identified hazards. Keep suitable insurance where required by law or an expressly agreed category requirement. Platform approval and customer risk acknowledgement do not transfer all safety responsibility to participants.
4.2 Notify affected customers and RallyVora promptly if you cannot provide the service, conditions become unsafe, or a material change is necessary. Do not mark an undelivered service as completed to secure payment. Record the facts and proposed treatment of each affected order. A weather cancellation, closure or minimum-attendance issue does not automatically justify keeping all money. Agreed rescheduling must deal with the original order and payment; it is not an assumed authorisation rollover.
4.3 Comply with the Payment Policy, including legal remedies. A customer is not required to accept a credit, different date or reduced service where entitled by law to another remedy. Do not condition refunds on positive reviews or waiver of a valid complaint. Cooperate in preserving and supplying necessary evidence of service delivery, cancellation and safety incidents without collecting excessive personal information.
5 Content and customer data
5.1 You retain rights in your lawful content and grant the limited, non-exclusive, royalty-free licence reasonably necessary to host, reproduce, format, display and communicate listings, images and service information for operating and promoting your listing within RallyVora. You must hold the necessary copyright, brand and personal-image permissions. Separate advertising use of private evidence or identifiable customer material is not authorised by this clause. Do not submit fake reviews or suppress honest criticism.
5.2 Use customer information only for the service, legitimate support, necessary legal compliance and other separately lawful purposes. Do not use access to participant records as permission for unsolicited marketing, unrelated disclosure or harassment. Limit staff access, protect records and promptly report suspected misuse or data incidents affecting platform information. Each party remains responsible for its own applicable privacy obligations; no unlimited cross-border or sensitive-information consent is created here.
5.3 Our handling of applications, private evidence, Stripe identifiers and transaction records is described in the Privacy Policy. Stripe collects information through its own onboarding/payment processes and terms. Retention and deletion must follow identified lawful purposes and the applicable approved schedule, not indefinite retention merely because a provider once had access. Exit does not permit destruction of records needed for unresolved customer or legal matters.
6 Stripe Connect onboarding and channel responsibility
6.1 Where live payments are authorised for your provider account, complete Stripe Connect onboarding using the account and platform assigned to your legal entity. Read and accept Stripe's applicable agreements through its official process. Provide identity, business, verification and payout details accurately in that process and keep them current. Do not send passwords or full bank credentials to RallyVora support. Do not substitute another provider's connected account or transfer account access without the required checks.
6.2 For connected accounts onboarded through this arrangement, RallyVora uses Stripe Accounts V2 with Express Dashboard access. Stripe collects required identity/verification information. The platform is configured as responsible to Stripe for the connected account's relevant negative balances, with fees responsibility assigned to the application. These channel obligations remain governed by the actual Stripe agreements and configuration. The fee-collector setting concerns direct-charge fee collection; Destination payment fees are debited to the platform independently of that setting. Stripe's verification role does not remove our own risk and operational duties.
6.3 Payments use platform-created Destination Charges, authorise first and attempt capture at service start. The connected recipient is set for that order; no platform commission is taken. The payment is not created on your behalf through Stripe's on_behalf_of setting, so the platform is the Stripe business of record. This does not automatically decide the service supplier or tax-invoice issuer. Normal transfers to your connected account and later fee/refund recovery are distinct from bank payouts.
6.4 Stripe may debit the platform for payment fees, refunds and chargebacks. Recovery from a provider does not remove the platform's duties to Stripe or its balance exposure. Ordinary actual processing costs are allocated under clause 8 even where no breach occurs. Separately, recovery of breach or non-performance losses is limited to actual, reasonable losses properly attributable to that provider under this Agreement and applicable law. Clauses 8–10 govern the supported final allocation without duplicate recovery and without shifting our own fault to you. No guaranteed trust, payout guarantee or financial-services licence is represented by this Agreement.
6.5 Capability requests are not capability approval. Payments and payouts depend on actual account requirements, supported country/currency, platform permissions and Stripe restrictions. Completing onboarding or returning to the app does not prove readiness. Available Express controls and bank payout timing depend on the actual account; this Agreement does not promise unrestricted withdrawal controls or a particular settlement schedule.
7 Individual financial permissions
7.1 Name the individuals authorised for your legal entity, with scope, authority and any expiry. Account binding, refund request/approval, viewing financial records and management of finance access are separate permissions. Club ownership, venue management, coach approval or ordinary membership does not automatically grant any of them. A representative accepting this Agreement does not thereby grant every staff member financial access.
7.2 Use personal logins and least necessary permissions. Revoke or update access when a person leaves or their duties change, and notify us of material errors or unauthorised instructions. Record the authority for grants and revocations. We may verify current authority before an action. A change of representative does not erase historical transactions, approve a new recipient, or move existing customer payments to a different entity.
8 Fees refunds and adjustments
8.1 Under the current commercial rule, RallyVora takes no platform commission. The receiving provider bears actual ordinary processing costs. Customer-responsibility refunds may allocate the limited actual costs described in the Payment Policy to the customer; the corresponding credit must reduce provider settlement debt so the same fee is not charged twice. Unverified estimates and unexplained markups are not recoverable as actual costs.
8.2 Apply the seven-day booking window, 15-minute unpaid hold, service-start capture and independent coaching-lesson rules. Online paid cancellations at least four hours before start are eligible for automatic processing; later cancellations and no-show requests require current recipient refund authority for discretionary decisions. An uncaptured cancellation releases the full independent authorisation. A captured cancellation uses the approved refund amount and original payment route. Historical orders retain their applicable snapshots. An online order with neither completed authorisation nor capture instead follows the no-reason, no-fee cancellation in Payment Policy clause 6.0.
8.3 If you confirm inability to provide the service, customers receive the full paid service amount for the cancelled portion; you bear unrecovered original processing fees and actual new refund fees. Disputed responsibility must be fairly assessed. A customer's claim of provider fault cannot be unilaterally relabelled to shift fees. Mandatory consumer remedies cannot be delayed indefinitely by your non-response, a four-hour cutoff or a demand for bilateral consent.
8.4 Refund processing and recovery from your connected account are separately recorded. The agreed recovery of your attributable amounts may use verified transfer reversals, including eligible transfers for the same merchant, platform, currency and recipient account. It must never draw on an unrelated merchant's funds, exceed the amount properly owed, or duplicate a previous recovery. A processor submission is not proof of completed recovery.
8.5 If a refund fails, a fee is returned or an adjustment is verified, reconcile the corresponding debit/credit with its original transaction. A fee appearing after the customer was refunded requires separate coordination and is not automatically collectible by a new card charge. Disputed or unknown amounts must be identified as such. Connect account/monthly/payout charges, exchange costs or taxes not covered by an approved fee arrangement are not silently added under this clause; their allocation needs the applicable fee schedule and agreement.
9 Chargebacks losses and replenishment
9.1 Cooperate promptly with genuine card disputes and provide accurate service, customer-contact and refund evidence by the actual deadline communicated for that case. Stripe or a card network may decide a dispute independently of the platform's negotiated complaint process. Do not create false evidence or assume winning a chargeback determines every customer-law claim. Parallel refunds and disputes must be reconciled to prevent duplicate reimbursement or recovery.
9.2 Final allocation between us is based on actual attributable transactions, conduct and applicable law. You are responsible for properly established amounts arising from your failure to supply, misrepresentation, unauthorised conduct or other breach, and costs allocated to you by the agreed fee/refund rules. We are responsible for properly established amounts arising from our own negligence, system error, wilful misconduct or unlawful conduct. A channel debit alone does not establish your fault; mixed or unclear responsibility requires assessment, evidence and an opportunity to respond. This clause does not automatically shift every fraud loss or chargeback fee to a provider or customer.
9.3 You must settle properly established provider debts through an agreed, verified funding or recovery route after receiving an itemised explanation and a reasonable opportunity to question errors. This Agreement does not authorise penalty interest, a personal guarantee or automatic debits from an external bank account. An invoice or replenishment request is not cleared funds; only verified money actually received or a completed reversal settles the relevant amount.
9.4 Where recovery is outstanding, new paid orders for that recipient may be paused under the applicable payment controls. Existing valid orders are not automatically cancelled and approved customer refunds must still be progressed. Platform balance shortages and your debt are separately reconciled. The platform arranges its own authorised channel funding; a provider recovery obligation does not guarantee availability of Stripe Top-ups or require misuse of another merchant's funds.
10 Settlement records and tax
10.1 Review available financial records and raise mismatches with the transaction references. Gross receipts, processing fees, refunds, reversals, credits, disputes, pending balances and bank payouts are different entries. Net provider entitlement must account for the actual agreed debits and credits. Bank payouts follow the applicable Stripe account arrangements and processing status. Stripe and bank availability, verification and restrictions may affect timing; material unresolved issues require investigation and explanation.
10.2 Maintain lawful service, invoice, payment and tax records, issue invoices where required and meet your own tax obligations. Each party remains responsible for obligations legally imposed on it. Do not infer GST treatment or invoice identity solely from who receives a Stripe transfer. Provide accurate relevant information reasonably needed for lawful reconciliation, tax or reporting requirements, with a route to correct errors. Record retention must be justified by the applicable purpose and legal requirements, consistently with the Privacy Policy.
10.3 If the Sharing Economy Reporting Regime (SERR) applies, RallyVora will need to report the required provider identity and eligible transaction information to the ATO and fulfil its own reporting obligations. The information reported may include your full name/entity name, ABN, address, contact details, and transaction data such as gross amounts, number of transactions and platform fees. You agree to provide accurate and up-to-date information required for SERR reporting purposes. Your cooperation does not transfer that statutory obligation to you or authorise unnecessary disclosure. The information reported, corrections and reporting deadlines must comply with applicable law. Reports made by Stripe do not by themselves discharge RallyVora’s obligations.
11 Complaints and review
11.1 Receive and fairly address service complaints, preserve relevant records and cooperate with RallyVora. Customers may contact the platform directly. For account, fee or restriction disputes, contact weipuau@gmail.com with references and the result sought. We will consider your response and explain the outcome or next steps. No fixed response time or mandatory private arbitration is imposed.
11.2 The Payment Policy governs customer refund and payment complaints. Agreed business settlements require the relevant parties' actual agreement, but mandatory remedies and binding legal decisions remain available. Nothing in this Agreement excludes, restricts or modifies any right or remedy that a consumer may have under the Australian Consumer Law, including the consumer guarantees in sections 60, 61 and 62. This Agreement does not prevent a provider from using applicable small-business protections or a competent court, tribunal, regulator or consumer body.
12 Suspension exit and changes
12.1 We may proportionately restrict affected listings, permissions or new orders only where there are reasonable grounds to believe that a material breach, misrepresentation, safety/security risk, loss of required eligibility, unresolved payment exposure or legal requirement exists, and where less restrictive measures would not adequately address the risk. We reserve the right to conduct reasonable compliance audits of your service operations, records and practices upon 14 days' prior written notice, to verify compliance with this Agreement, applicable laws and regulatory requirements. Where a compliance audit identifies remediable issues, you will be given at least 14 days to remedy the issues before further action is taken. Except where urgent action or law prevents it, give reasons, an opportunity to respond and a reasonable chance to remedy a remediable breach. An urgent suspension must be followed by an explanation when lawful and safe. Requests for review use clause 11.
12.2 You may request to stop accepting new business and exit through support. Identify pending services, refunds, disputes, representative handover and outstanding balances. Each party must cooperate in orderly fulfilment, lawful cancellation and reconciliation; exiting, delisting, account deletion or disconnecting Stripe does not erase accrued rights or debts. Preserve access to necessary records and appropriate contacts for unresolved matters, subject to privacy and legal limits.
12.3 Changes must be versioned, explained and notified with at least 30 days' prior written notice where practicable, using the registered contact email or RallyVora's available in-app notification channel. Obtain necessary agreement before new fees or materially changed responsibilities apply; do not retrospectively rewrite existing orders. Fee changes do not apply to bookings confirmed before the effective date. Urgent legally required protective changes may take earlier effect with an explanation. Declining new terms allows you to stop new business, while existing obligations remain to be resolved.
12.4 Applicable Australian Commonwealth and state/territory laws and non-excludable rights prevail. You retain access to a competent court or tribunal. The absence of platform commission does not exclude liability, and this Agreement does not waive liability for all sports injuries. Unenforceable provisions are severed only as lawfully necessary; the remainder applies only so far as it can operate fairly and lawfully. The agreement version and authorised acceptance must be recorded before formal onboarding under these terms.
Contact
Questions about these terms: weipuau@gmail.com
Account closure and data requests: Account deletion.